Shipping policy

Shipping Policy

Thank you for visiting and shopping at Vivid Vista Gallery. The following terms and conditions constitute our Shipping Policy.

1. Order Processing Time

  • Standard Merchandise: All orders for non-custom, in-stock items are processed within 1–3 business days (excluding weekends and holidays).

  • Custom & Fine Art Prints: Because custom apparel, promotional goods, and specialized fine art prints are custom-made or printed to order, processing times typically range between 3–5 business days before dispatch.

  • You will receive a confirmation email with tracking details once your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Standard shipping options typically take:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

Delivery delays can occasionally occur due to carrier volumes, inclement weather, or peak holiday seasons.

3. Shipments to P.O. Boxes or APO/FPO Addresses

We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. (Note that expedited shipping options may not be available for P.O. Boxes or APO/FPO destinations).

4. Shipment Tracking

Once your order has shipped, you will receive an automated email containing your tracking number(s). The tracking number will become active within 24 hours.

5. Damages, Lost, or Stolen Packages

  • Damaged in Transit: If your package or artwork arrives damaged, please save all packaging materials and damaged goods, take photos, and contact us within 7 days at fineart@vividvistagallery.com so we can issue a replacement.

  • Missing Packages: If your tracking indicates that your package was delivered but you have not received it, please check with household members or neighbors first. If it remains missing, reach out to us and we will assist in opening a carrier trace.

6. International Shipping

  • We currently offer international shipping to select countries.

  • Customs, Duties, and Taxes: Vivid Vista Gallery is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Contact Us

If you have any questions about the shipment of your order, please contact us at:

  • Email: fineart@vividvistagallery.com