Refund policy
Return & Refund Policy
Thank you for shopping at Vivid Vista Gallery! We take great pride in crafting high-quality products and artwork. Because many of our items are custom-made or printed to order, please review our policy below regarding returns, exchanges, and cancellations.
1. Custom & Personalized Orders
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Final Sale: Custom-made, personalized, and made-to-order merchandise (including custom apparel, drinkware, and printed items) cannot be returned, exchanged, or refunded unless the item arrives damaged, defective, or with a printing error.
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Order Modifications: Once a custom order has entered production, design changes or cancellations cannot be accommodated.
2. Non-Custom / Standard Items
If you purchase a standard, non-customized item and wish to request a return:
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Return Window: You must request a return within 30 days of receiving your item.
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Item Condition: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
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Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
3. Damaged, Defective, or Incorrect Items
We want you to love your order! If your package arrives damaged in transit, or if there is a clear manufacturing or printing defect:
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Contact us within 7 days of delivery at fineart@vividvistagallery.com.
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Include your order number, a brief description of the issue, and clear photos showing the defect or damage.
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Once verified, we will gladly ship a replacement at no additional cost to you or issue a full refund.
4. Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed automatically to your original payment method within 5–10 business days. (Please note that your bank or credit card company may require additional time to post the credit).
5. Non-Returnable Items
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Gift cards
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Final sale / clearance items
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Custom or personalized merchandise (unless defective)
6. Contact Us
For any questions regarding returns or refunds, please reach out to us at:
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Email: fineart@vividvistagallery.com