Returns & FAQ

Returns & Refunds

We want you to love your order. If something isn't right, here's what to do:

• Damaged items: Contact us within 7 days of delivery at support@vividvistagallery.com with a photo of the damage. We'll send a replacement at no charge.
• Wrong item received: Contact us within 7 days and we'll make it right immediately.
• Returns: We accept returns within 30 days of delivery for unused items in original condition. Customer is responsible for return shipping.
• Custom or personalized items are final sale and cannot be returned.

Frequently Asked Questions

What are your metal prints made of?

Our prints are produced on high-gloss aluminum with a floating wood mount, giving them a premium gallery look with depth and dimension.

Will the colors look exactly like the screen?

Colors may vary slightly due to monitor calibration, but our prints are color-optimized for vivid, accurate reproduction.

Do tumblers come with a lid?

Yes — all 20oz tumblers include a lid.

Can I track my order?

Yes! You'll receive a tracking number via email once your order ships.

How do I contact you?

Email us at support@vividvistagallery.com — we respond within 1 business day.